Llama Life Solutions
We don’t sell products and services. We sell experiences.
Private Customers
Key business and retail, families and individuals.
Devoted to
Growing your Potential
Our mission is to establish a lifestyle corporate business that is accessible, affordable, and responsive to the diverse needs of our individual and corporate clients. The ethos of this business are rooted in the following llama value proposition:
It protects | It feeds | It transports | It builds friendships | It defines life
Devoted to
Our Value Offering
Our ethos is to inspire others to understand their operating environment and life circumstances, thereby providing tools and enabling them to reach their maximum human and organizational potential. Through life coaching we address issues related to victim-mentality, giving clients a voice and a way to build community and organizational bridges. We restore, nurture and sustain stakeholder relationships.
HOSPITALITY
We offer Customer Service Training Solutions. Our flagship training programme is entitled: Ten Commandments of Exceptional Customer Service. Customer service or customer care is the backbone of the entire hospitality industry. By understanding the mind or psychology of a customer, this industry should constantly re-orientate and train its customer-facing staff to keep up with the complexities and nuances which are not always taught at training or academic institutions, that is; human behaviour, rapidly changing customer expectations, evolving technological trends and innovation of the hospitality and tourism industry. Arguably, the deliverance of exceptional service brings many benefits, which include; repeat business, enhanced reputation and also the creation of a market niche. Understanding what customers’ want, when, how and why, is a difficult task. Human psychology is such a highly complex subject. No one can always predict customer needs, their behaviour or reactions. Excellent or exceptional customer service sets apart competition within the hospitality and tourism industry.
CORPORATE SOCIAL INVESTMENTS
COACHING & MENTORING
FLORAL & EVENTS
Devoted to
Our Clients
Confessions of a Llama
A Historical Bolivian Adventure
Confessions of a Llama follows the adventures of Samotima Silver, whose story started as that of an Edo-speaking, Trans-Atlantic slave, raised in the Kotonou Empire, West Africa. He was sold to the richest Spanish merchant bidder to work in the 16th-century silver mines of Potosi, Alto Peru. In this enthralling account, the author – Patrick Ntsime – takes readers on a literary journey around South America as Mr Silver and his descendant, Mr Motara, South Africa’s first diplomat to Bolivia.
Mo Motara faces many trials and tribulations as a diplomat on the precipice of post-apartheid South Africa, including two extended stays in mental asylums, and meeting the love of his life. Together, they set off on an exciting adventure, filled with romance, secrets, and excitement. The author draws fascinating parallels between the slave trade and liberation of both countries in this fictional autobiography, and the tales of the protagonists, which makes it the perfect read for lovers of history and romance.
Municipal (Im)possible
Best-Kept Secrets To Help Win Public Trust & Confidence
Poor public service is a growing worldwide problem, and we have no doubt shared many stories, frustrations, and complaints in this regard. The problem heightens a lack of trust between governments and the public.
What is less discussed are solutions with which to turn this around. Municipal (Im)Possible aims to do just that. It provides a practical road map of how to transform from poor to exceptional customer experience, applying trade secrets adopted from the travel and hospitality industry.
Understanding the psychology of a customer is the number one secret that should be learnt by everyone working within any organization, and local government in particular. The need also exists for local municipalities and cities to invest in innovative technology that enhances the speed of delivery, thereby building resilience in customer satisfaction and customer loyalty.
These and many other practical ideas and solutions are presented within this book, which should be required reading for every government employee.
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Contact
You can reach us at Patrick 082 900 2541
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